Unable to get a NINO during COVID?

Have a client who has been granted indefinite leave to remain – though is unable to get a NINO as currently all the offices are closed and the application line still isn’t in action.

She’s living her partner who’s HB has been suspended on the basis that she needs to provide a NINO – the LA are refusing to budge on this without a NINO for her.

I’m just wondering how I should be approaching the situation and the quickest way to get this resolved – given it currently doesn’t appear to be possible to get a NINO. I would have hoped the LA would have been given guidance on how to treat situations like this, beyond suspending claims.
http://dlvr.it/Rhl7Sr

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