UC phone claims

We have had a report of a claimant needing to make multiple calls to the UC Helpline in order to make a telephone claim. The claimant was variously told that the only way to make a telephone claim would be
-if the call handler took the details and asked a case manager to phone the claimant back, which could take up to four weeks and the claim would only start from the date of the callback
-by calling the Help to Claim scheme as this was now the *only* way to make a telephone claim

Luckily Help to Claim was indeed able to help in this instance. Has anyone else experienced problems making telephone claims recently?
http://dlvr.it/RhZnj5

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