We have a client who claimed UC in March 2020, she was not entitled as her earnings were too high by approx. £400.00 per month, and they did not fall to a level to give entitlement to UC until 31-08-20.
At that stage our client contacted the DWP who told he to report this on her journal.
However, it is not clear why, or how, they kept her claim open as she had nil entitlement?
This has caused an issue with the AP, as it has been set by the March claim, meaning that the final payment 31-08-20 carried forward into September.
Does anyone know why the claim might have been kept open for over five months without any payments?
Thank you in advance