We have a client who claimed UC in July but had reported his existing benefit income as actual income so was not receiving any amount, until September when DWP were notified of the error and his UC was backdated to July.
Following this, DWP asked via the journal if he had any housing costs as none had been reported. He submitted details of these in October and they were paid from this date. However, they have refused to backdate this to the date of claim in July, since they were not reported at date of claim.
Does anyone have any experience of a successful challenge in this scenario? Client relies on friends to manage the UC award/journal as he cannot read or write and he was not aware that the housing costs were not reported when the claim was made in July.
Thanks in advance