Tax Credits – voice recording of calls – probably a silly question!

We have done a Subject Access Request for recordings of all the calls my client made to the TCO when trying to make a new claim for CTC under the SDP gateway.  I think we have most of the recordings but I can only hear the TCO call handler, rather than what my client was saying.  Is that how it should be? I am more interested in what he said as client’s recollection is mentioning his wife numerous times but a single claim was taken (partner has NRPF which is why clt wrongly claimed as a single peson). Thanks
http://dlvr.it/S4wrqR

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