State Pension payments and DWP backlog

I am helping a large number of customers who having applied for their state pension in good time, and well before their retirement date. Some also qualifying for PC guarantee as well.
When it comes to the time they are not receiving their payments. This has an enormous affect on their housing and council tax benefit claims. Mainly if their have come from claiming UC or have been employed and never been entitled to housing benefit, in the past.
When trying to contact the pension service I am being sent round and round in circles,  and even using the correct number and option 2 am getting cut off. One lady ended up waiting five months, fortunately she had savings.
Others have no other income and this seems to be becoming very common.

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