Client informed Veterans UK that he wished to carry on receiving US on his WDP rather than SRP when he reached 65. The Declaration of Intention stated that he wanted to continue to receive the Unemployability Supplement and also claim any extra State Retirement Pension he may be entitled to. The document included his address and national insurance number and as instructed; a copy was sent to the Pension Service.
He did not get a response from the Pension Service and neither did he receive an invite to claim his SRP. He took it that he was not entitled to any extra SRP.
Now 4 years later he has realized that he should have been receiving £60 a week (the difference from his SRP and US payment). They have now put this in place and backdated for 12 months.
They say that just because he indicated he wanted to claim any extra SRP he may be entitled to does not warrant a claim. When questioned why they did not sent out a SRP invite, they stated they don’t have to and its on the client to make the claim. His argument that he sent the form informing them that he was to remain on US and claim any extra State Retirement Pension he may be entitled to and they did not act on this.
He is looking to appeal this decision on the basis that he stated he wanted claim any extra State Retirement Pension he may be entitled to and that should have been acted upon.
Anyone had had any issues with TPS not sending out invites or something similar?