An email from the Scottish Government says that –
‘Social Security Scotland is taking inbound calls from clients again.
People can now speak to a Social Security Scotland Client Advisor by calling 0800 182 2222 between 9am and 3pm Monday to Friday.
This has been reinstated following a period where clients were being asked to leave voicemails to arrange call backs.
This arrangement was put in place to enable Social Security Scotland staff to work from home in support of efforts to slow the spread of the virus.
Social Security Scotland has now found a way to take inbound calls from home and was pleased to launch this last Friday 3 July.’