Serco script for call handlers during PIP1 call

Stakeholders have raised with PIP that it is not clear to claimants when they make PIP1 call that it is helpful to send in evidence. They have given us Serco script and asked for suggestions for any improvements that could be made. They want comments by next Monday 9 August so if you have any post them here and I will pass them on.

You will need to complete the form and return it with copies of supporting information that explains how your health condition or disability affects you carrying out day-to-day activities. By supporting information, we mean things like social care plans, reports from health professionals, prescription lists, test results and statements from carers or family members.  Please only send photocopies, not originals.

The date to return everything by will be printed on the front of the form.

Arrange any help you need to complete the form or collect your supporting information now, because we may end your claim if it’s not returned in time.

Do you understand what happens next and what you need to do now?

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