Reasonable adjustment to benefit backdating rules

I have a client who has run up Council Tax arrears/costs as he has been unable to make a claim for Council Tax Support online due to learning disabilities. There is some evidence that he did inform Council Tax several months ago that he was struggling to make a claim online due to disability. I have now made a claim on his behalf but the local scheme is quite strict with no backdating of claims allowed (except for pensioners). Would it be feasible to ask for a backdate as a EA reasonable adjustment to this policy on the grounds of disability? If the LA refused would a Valuation Tribunal consider an EA argument or would he need to make a separate claim at the County Court for an amount equivalent to the backdated Council Tax Support he has lost out on?
http://dlvr.it/RXn5L6

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