I’ve just had this message through via stakeholder forum –
Our PIP telephony service is receiving a significant increase in demand due to some issues with the postal service. We have implemented a short term solution whilst internal investigations continue and we are looking at options to increase our resource on the telephones to support our customers.
We will also open our telephony lines on Saturday 17th July from 8.30 to 3.30pm.
Whilst I appreciate that many of our customers (and you as their support network) must find this difficult, please be assured we are working hard to resolve this and I will keep you updated.