PIP increased on review but not backdated ?

Hi – I am a bit taken aback to find that although my Client has been awarded a higher amount of PIP, now enhanced both elements,  following our submission of a review form in March the increase is not being backdated to March.  The decision letter dated 27/11/2020 states the increased award is payable from 27/11/2020. 
Is this correct – it is detrimental to the Client if he misses out on benefit because it took the DWP 8 months to review his claim (administrative delay).  Your thoughts welcomed

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