PIP appeal astray

Our client did not receive her appeal bundle – appeal sent Dec 2019.  it turns out she sent her appeal to the Bradford Tribunal Hearing Centre instead of the SSCS Appeals address on the SSCS1.  It was signed for at the centre but not passed on to the correct office.  What would you advise she do?  Should it have been forwarded?  Does she just have to re-send to the correct address and ask for a late appeal?  I would be grateful for your help.  Client is currently going through another PIP appeal and it is complicated and stressful for her. We were hoping to have both appeals heard at a single hearing if this is possible.  Many thanks!
http://dlvr.it/RY2kx1

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