PIP and living alone

I have a case scored no points for care and the very nice HCP has stated all through that to need help someone needs to be there and as she is on her own and managing she scores zero,
now normally I would just write up how it is not what she has but what she needs reply, point of my post is, does anyone know of a case law that could be quoted or any other help that I could use,
Thank you in advance
http://dlvr.it/Rjf6BZ

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