Phoning UC…. is there any point ever now?!

I’ve just returned from Maternity Leave and I’m trying to get my head round everything that’s changed in the last year.  I used to find calling UC (relatively) helpful as you’d normally get through to the Service Centre dealing with the claim, and quite often the Case managers themselves.  Has that link gone now that the numbers of claimants have exploded? I just spoke to a UC Service Centre and it was as depressing and useless as it always was speaking to legacy 🙁
http://dlvr.it/S4VxYt

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