No sensitive information should be put on journal in domestic abuse cases

Written answer in the House of Lords yesterday that where there is possible domestic abuse –

The UC journal facilitates digital communication of routine information, allowing both the Department and claimants to communicate with one another. Although each partner can see the journal messages, to safeguard all our claimants, we ask that the journal is not used to share sensitive information.

All claimants have a named Case Manager or Work Coach which they can contact through the Freephone UC helpline or face to face in Jobcentres. These channels allow the Department to provide more immediate and bespoke support to the vulnerable partner without risk of the interaction being captured on the journal and viewed by the partner.

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