New claims for CTC

I have just tried to make a new claim for CTC for a cl who is eligible for the SDP.
The Gov website says that in order to make a new claim the cl must be getting the SDP or be eligible for it.

When I rang HMRC they said that the cl had to be in receipt of a benefit including the SDP and would not progress the claim.
In practice it wont matter as the SDP should be in place within the month to get backdating of CTC but I was wondering if anyone could point me at the legislation to say whether the person actually has to be getting the SDP or merely entitled to it
http://dlvr.it/RhByVp

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