Letter of Complaint


Not sure if this is in the correct category but hoping for some advice.

We are having a lot of issues with one particular DWP representative – he deals with the appeals for our area I believe.

I’ve dealt with him several times for different clients and each time before the DWP’s appeal submission is submitted, he will call our client and act in a very threatening and essentially bullying manner.

He’s caused 2 of my clients to be on the verge of a mental breakdown (one has severe mental health issues who now feels suicidal). Its quite clear from his actions that any policies in place regarding appeals, safeguarding and vulnerable adults is not be followed.

I’m making a formal complaint of behalf of one client but wondered if there is anything I can do to make a complaint against him specifically on behalf of all of my clients who have dealt with him?

Having spoken to him myself, its quite clear hes a very nasty “power hungry” man!

Any help would be appreciated.



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