Is this a record?

Amidst all the concern over delay in assessments, mandatory reconsiderations, and appeal hearings here’s something different.

On 9 December I lodged a PIP appeal online, on behalf of a client. On 15 December the DWP phoned the client, who was busy that day, but they spoke the next day. It was the appeals officer, who told the client she was revising the decision.

I don’t know who was more surprised: the client at the outcome or me at the speed.

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