Helping clients with benefit claim forms

The number of people asking us for support with completing official forms including disability benefit claim forms has always been high relative to our capacity. Most volunteer advisers get bored with forms completion. The issue has now got really difficult as everyone is working from home. This creates obvious practical difficulties and our capacity to help clients complete forms is now even lower relative to demand. There are of course various reasons why people ask us for help with forms- but perhaps the most common reason is simply lack of confidence. We try to encourage people to at least attempt the form, but many are resistant. Has anyone found a way to respond to client’s needing help with forms when demand is so high?

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