HC not verified through the LL portal

Hi

wondering if anyone else is having this issue

weve had a few of our tenants that have made claims for UC have put their housing costs down however these have not been sent through the portal to be verified?

some people have estimated figures and put service charges down when they dont have them and UC have put these figures into payment without contacting us leading to the tenants being overpaid HC

weve told tenants to go back onto their journal and report the housing costs again but i was under the assumption (maybe naively) that UC had to verify HC before putting them into payment
http://dlvr.it/RbGx4J

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