‘We had a total of 5,759 Case Managers
supporting Universal Credit customers nationally, along with 1,053 Decision Makers’.
‘For the same period (May 2021), we had a total Universal Credit Caseload 6,010,269
‘We also had 20,669 Universal Credit only Work Coaches supporting an Intensive Work
Search (IWS) caseload of 2,258,129. The total number of Work Coaches for the same period
(which includes non-UC activities) was 23,786’.