The DWP has developed a new online ID verification process, using Government Gateway rather than Verify. It is currently being rolled out as part of Universal Credit. Within a couple of weeks it should be part of all new claims. The service is called ‘Confirm Your Identity’.
We have been contacted by Laurence Piercy, User Researcher at DWP. He would like to make contact with a range of advice organisations with the goal of creating a line of contact for advisers to highlight any issues with Confirm Your Identity.
Do you have any feedback about the new service?
This might include things like:
– The wording used and whether or not users understand it
– Parts of the page – like hyperlinks, or buttons – which are consistently misunderstood by users
– The kinds of ID users have access to, and whether this prevents them from confirming their ID online
– Missing elements of the design which conflict with how advisers work with claimants
Please send your feedback to Laurence Piercy, User Researcher: Identity & Trust Services at LAURENCE dot PIERCY at dwp dot gov dot uk