DWP ‘offers to settle’

Kate Osamor MP recently tabled some Parliamentary Questions about people being contacted by the DWP after lodging a Social Security appeal with an ‘offer to settle’, which if accepted, would result in their appeal being lapsed:


Following these questions, guidance of these offers has been placed in the House of Commons library:


At Z2K, we know people are rarely informed of their appeal rights when provided with one of these offers (contrary to P.5 of the first document), and peoples’ formal representatives are rarely the people contacted first about these offers (contrary to P.1 of the second document).

Any other feedback on where this guidance isn’t being implemented would be greatly appreciated, as we are keen to push on this further.

Thank you

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