Report from Benefits and Work:
Homelessness charity Groundswell have contacted us to warn that the DWP appear to be introducing a four hour slot system for telephone assessments, instead of giving a fixed-time appointment for a call.
Staff from the charity came across the practice in connection with a work capability assessment (WCA) for a universal credit applicant.
The 4 hour window raises huge problems for organisations who wish to provide a support worker to assist with giving evidence at the assessment, because few charities can afford to have a staff member sitting at a claimant’s home for up to four hours waiting for a call
In addition, the protracted wait is likely to cause enormous distress to some claimants, especially those who experience anxiety.
More info: https://www.benefitsandwork.co.uk/news/4439-four-hour-telephone-assessment-slots-misery