Contacting ESA

As most of my work is with UC I haven’t had to contact ESA for some while.  Is it my bad luck or has their telephone service deteriorated even further- a client and I have spent a total of something like four hours on hold over four or five calls and they have never picked up once.

The next question is obvious (and I’m sure I know what the answer will be but here goes!)- does anyone know how to get through to them, are there now ‘professionals only’ numbers or something like that

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