Client wrongly advised by another agency to claim UC while self isolating on SSP

Have a client who unfortunately was wrongly advised to claim UC during a short period recently where she was claiming SSP while isolating.

She’s in receipt of ERDL on PIP and was also getting WTC with a Severe Disability Element in it – the impact of claiming UC will leave her £90 per week worse off.

I was wondering if anyone was aware of any avenues we could go down to get this situation resolved – the UC claim hasn’t gone into payment and won’t for a few weeks.

Clearly it’s not an SDP gateway situation as that doesn’t include Tax Credits, she didn’t receive any HB or Legacy benefits with an SDP in payment.

It’s a horrendous situation for her, though it’s one that I’m not sure if there’s any way of us getting sorted for her.
http://dlvr.it/RWdS5d

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