Child Benefit or not?

We have a client who is Russian/Norwegian.

Client doesn’t work, and came to UK in 2018 .

Client has pre settled status

Client was claiming UC – but this has now been stopped – client not told why – presumably because she PSS and no other right to reside.

Client also claimed CB, which was awarded, and paid, between March 2019 and August 2019 when a decision was made to stop the claim as she did not have a right to reside.

Client has 2 children and both are British and in FT education.

Cannot see why Norwegian with Pre SS and 2 British children in FT education, living in UK since 2018, should not be able to claim Child Benefit.

Does anyone have any ideas/points about the above?

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