Carer carries on claiming Carer’s Allowance when care has stopped.

I have a client whose Carer stopped caring (I think there was a breakdown in the relationship) however the carer continued to claim Carer’s Allowance for some time before client contacted the Carers Service to advise care had ended. I have unsuccessfully tried to backdate the SDP in the ESA to the date caring stopped. I was just left a message by DWP saying Carer’s Allowance continued so no SDP due. Any ideas how I could go about challenging this for my client?

Thank you.

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