Benefit advance when there is change of circumstances.

Cl on UC while working,  job ended August, but Sept UC payment included Aug pay and only £38 paid, to live on for a month!  Cl has repeatedly asked UC for advance payment on account of change of circs,  keep refusing saying only possible for initial claim and to apply for DLCP.  Cl applied to DLCP, was told instead to apply to UC for advance payment.  I think it is covered by SS Payments on Account Regs 2013, entitled to a payment when already in receipt of benefit & there is COC entitling you to more for next payment.  I quoted this on her journal but case manager would not accept this.  Any suggestions?
http://dlvr.it/Rhzlpp

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