We have a client who needs to change her PIP assessment date, so her brother can be with her.

She spoke to Captia who agreed to change it, but they also cautioned her that she can only do so once, and referred our client to their webpage, which indeed does say: –

‘Change the date or time of your appointment (you can only change your appointment once)’

Not sure on what basis this would be other than their own guidance?

We have clients who often need to rearrange appointments and so it would be useful for any comeback to this other than this is not what the law states etc

Thanks in advance for any thoughts.

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