I would be interested to hear from other advice services who normally deliver face to face advice, including form completion for clients, and hear how they are managing this with working from home. Are advisers completing paper forms and sending to clients to sign and send on or have you stopped form filling? Are people using the PDF PIP2 form that is around? Are you just giving telephone or email advice now?
What about really vulnerable clients and people without access to phones or computers?
Would be really useful to hear how others are managing and maybe we can swap/share good ideas?