Advance Payment only offering Standard Allowance amount?

Hi all

Came across a client with housing costs but when he was offered an advance by his work coach was told he could only claim a maximum of about £409 – the standard allowance amount. Thought it might just be a mistake or isolated incident but another adviser mentioned something similar and I haven’t been able to find more information on it. Worried this might be a method of them clamping down on fraudulent advance claims. Has anyone come across a similar issue?

Stephen
http://dlvr.it/RXSFKC

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