AA processes beginning to return to normal

Have received this info via stakeholders forum –

In line with other benefits Attendance Allowance (AA) review processes are beginning to return to normal. The first customers to be affected will be those whose AA awards expire on or after the 8 March 2021. These customers will be receiving renewal packs in the coming weeks and will have the normal 20 week period to complete and return their packs prior to their award expiring.

Awards that were due to expire before 8 March 2021 have been automatically extended and will remain in payment until they are subject to a review at a later date. Customers should be reminded that they are still required to inform the department if their circumstances change.

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