A debt issue. An elderly friend of mine has been getting letters from TalkTalk alleging a debt. No details of what it’s meant to be for and has now been passed to a debt collector. He’s not aware of any purchase or contract. He doesn’t have a mobile phone, or working computer. TalkTalk have just been writing to him, saying “go online to your My Account” when he’s contacted them; so he asked me to help and gave me written authorisation.
TalkTalk will not deal with me at all, they say, unless I have “A Power of Attorney, which is Registered with the Office of the Public Guardian”.
I’m somewhat boggled.