A new one for me with a debt dispute.

A debt issue.  An elderly friend of mine has been getting letters from TalkTalk alleging a debt.  No details of what it’s meant to be for and has now been passed to a debt collector.  He’s not aware of any purchase or contract.  He doesn’t have a mobile phone, or working computer.  TalkTalk have just been writing to him, saying “go online to your My Account” when he’s contacted them; so he asked me to help and gave me written authorisation.

TalkTalk will not deal with me at all, they say, unless I have “A Power of Attorney, which is Registered with the Office of the Public Guardian”.

I’m somewhat boggled.

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