Call recording – outgoing calls from the Jobcentre (Universal Credit)


Would anyone know if work coaches calls are all recorded and if so, would it be a ‘Subject Access Request’ to get it or is there another route I’m missing? I know the calls are recorded on the UC enquiry line and outgoing calls from the service centre but I don’t have enough contact with the jobcentres to know if all their calls are recorded. I have an awful case of a work coach behaving appallingly towards an 18 year old.

Thanks in advance

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