Retrospective alterations to online account payment details

I think there have been other posts on this subject but not on this specific issue.

Cl has allegedly been overpaid a considerable sum of UC which is being recovered by Debt Management. The actual overpayment decision is considerably outside the 13 months for an MR.

Cl has looked in her UC account and it appears that they were not in fact paid any UC for the period in question – could this be because the account was retrospectively altered to show a zero entitlement rather than what was actually paid? Obviously we can get bank statements to prove the payments (or lack of) but it seems quite odd that no payments are shown on the account.

Has anyone had any experience of this – can we take it that there were in fact no payments , and therefore no overpayments either?

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