Fraudulent CA claim stopping claimants entitlement to PC

I have a client who receives SRP and PIP and is entitled to Pension Credit – a claim was made in February 2022. We have been told by PC there is no entitlement as someone is receiving CA on his behalf. The claimant is adamant that he has no one caring for him. We have advised both CA and PC and yet there is still no action on his Pension Credit with each department advising that the other needs to take action. Under ESA /IS you could complete an IS10 and this would confirm the claimants situation. There seems to be no such system in place for PC – any ideas on how to move this case on would be gratefully received!
http://dlvr.it/SVbzmd

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