Contacting DLA

DLA has contacted stakeholders about an issue with inappropriate calls to DLA – they say –

Disability Living Allowance helpline numbers are receiving a number of inappropriate calls from customers who are contacting DLA and coming through to an incorrect area. This is causing redirections and confusion, and obviously isn’t a good experience. Customers are telling us that the numbers have been supplied by third party organisations which are not asking customers their age and therefore could be providing incorrect numbers.

DLA have put together a simple slide to share with external stakeholders, this sets out the scale of the issue and lists the correct service lines to call based on date of birth, or if the customer is currently claiming PIP or on the PIP journey.

Slide attached

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