I’ve not needed to make a complaint about DWP in my new job until recently. (Well, actually I made it last year but the client disengaged)
DWP are digging their heels in and delaying and i’d like to escalate it.
I recall, in previous complaints, the escalation route was via someone at Caxton House, Neil Houlihan or similar, a general operations manager, before going to ICE. Unsurprisingly the webpage does not discuss escalation.
Does anyone know how I might escalate a complaint these days?
Please message me if you’ve got an address ta