Application of 6 year limit for complaints to Financial Ombudsman

In Mortgage Agency Service Number Five Ltd, R (On the Application Of) v Financial Ombudsman Service Ltd [2022] the High Court considered a challenge to the application of the 6 year limit on a complaint to the Financial Ombudsman. The Ombudsman was dealing with a complaint about unreasonably high interest rates over a period of … Read moreApplication of 6 year limit for complaints to Financial Ombudsman

Contacting DLA

DLA has contacted stakeholders about an issue with inappropriate calls to DLA – they say – Disability Living Allowance helpline numbers are receiving a number of inappropriate calls from customers who are contacting DLA and coming through to an incorrect area. This is causing redirections and confusion, and obviously isn’t a good experience. Customers are … Read moreContacting DLA